Largest Industry In The Philippines

Published: 15th June 2010
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What is a call center? Call centers are companies mostly known to provide services to their clients and customers through the phone. The call center industry is one of the largest industry in the world. Countries all over the world have their own call centers which provides customer relations as well as big and Small Business Answering service .

In Asia, the call center industry is also known for its call center industry, and one of the many countries known for their call center industry is the Philippines. According to the Philippine government, the call center industry has been tagged as the sunshine industry because of its massive expansion over the last 10 years. It is considered as one of the fastest growing sectors within the economy.

Call center in the Philippines
Compared in the past in which the call center industry merely involved email response and managing services, the call center industry today have significantly changed due to the many new services introduced by outsourced companies such as customer relations, ranging from travel services, technical support, education, customer care, and financial services.

However, what made the Philippines more competitive in providing call center services to other countries is because of the new services that many big companies in the Philippines have introduced, such as business relations that provides big and Small Business Answering service such as online business to customer support and online business to business support.

Types of customer relation and business support
There are two different types of customer and business relation services that many of these call centers provide to their clients and customers. These are the inbound calls and outbound calls. In an inbound call, these mainly involves customer relations such as complaints, technical support, and customer services. Most companies provide these big and Small Business Answering service to their clients.

Other than inbound calls, the outbound calls are also important. Outbound calls, compared to inbound calls which involves taking calls, this type of call center service mainly involves calling clients, which may involve advisories, sales verification, customer services, as well as surveys.

Call center industry of the Philippines today
Because of the recent global recession, the call center industry of the Philippines have recently declined due to many outsourced companies closing down. Because of this, a number of new changes have been made with its recruitment process as well as requirements for their applicants. Call center managers require graduates who are extremely fluent in English and (for technical accounts) above par IT skills. However, though the call center industry have significantly changed, it is still the most successful industry in the Philippines.
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