The Call Center Industry as the Sunshine Industry of the Philippines

Published: 15th February 2011
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The call center industry of the Philippines became successful because of its diverse collection of call center services and Business Answering Service that can cater to the needs of many businesses in the Philippines. And because the world market now recognizes the industry as the largest provider of live answering solutions in the world market for its continuous efforts to provide the best solutions for different businesses, the Philippines is now recognized as the call center capital of the world.



The Sunshine Industry of the Philippines

Though very successful, the call center industry started like any other industries around the world. However, the difference is that the industry started not as a provider of call center services but as provider of email management.



The demand had later shifted when third-party companies had started to offer call center services to different businesses in the Philippines. Eventually, the demand for call center services led to significant growth of call center companies and agencies in the Philippines which had prompted the start of the call center industry of the Philippines.



One of the main reasons why the call center industry had grown so much is because of its growing collection of different call center services, from live answering solutions that caters to the needs of large businesses, to Small Business Answering service such as Order taking services for small and medium businesses in the Philippines.



Because of this, the call center industry was able to penetrate a number of markets around the Philippines which led to its massive expansion in the Philippines. It was at that time that the call center industry of the Philippines was recognized by the government as the Sunshine Industry of the Philippines due to its massive growth in only a decade.



Call Center Capital of the World

Because of the successive growth and expansion of the call center industry of the Philippines, many foreign investors had decided to outsource their call center needs in the Philippines, while other foreign investors had taken advantage of this growth and started their own call center business in the Philippines. Whatever the reason is, the industry was able to penetrate the world market due to these foreign investors.



Eventually, with the continuous evolution of the call center industry of the Philippines to better provide professional call center services to different businesses, the Philippines was later recognized as the call center capital of the world, outpacing that of India which was known as the largest provider of call center services in the past.


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